This Privacy Policy explains how RYAN CONSULTING SG PTE. LTD. (“we”, “us”) collects, uses, discloses, and protects personal data when you use the LET'S GO website and eSIM services (the “Services”). By using the Services, you acknowledge this Policy.
1. Data we collect
Depending on how you use the Services, we may collect:
- Account data: email address, password (stored in hashed form), and profile preferences;
- Order & payment data: plan selected, order history, transaction references, and billing-related information processed by payment providers (we do not store full card numbers);
- eSIM & usage data: ICCID, activation status, data consumption, validity period, and support-related diagnostics;
- Device & technical data: IP address, browser type, device identifiers, cookies, and log data;
- Communications: messages you send to support and related metadata.
2. How we use data
We use personal data to:
- Provide, activate, and support eSIM plans;
- Process payments and prevent fraud;
- Communicate about orders, security, and service updates;
- Improve the Services, troubleshoot issues, and analyze usage trends;
- Comply with legal obligations and enforce our Terms of Service.
3. Legal bases (where applicable)
Where required by law (for example, in the EEA/UK), we rely on: performance of a contract; legitimate interests (such as security and product improvement); consent (where requested); and legal obligations.
4. Sharing of data
We may share data with:
- Mobile network partners to provision eSIM profiles and connectivity;
- Payment processors to complete transactions;
- Cloud & infrastructure providers that host our systems;
- Support & analytics tools used to operate the Services;
- Authorities when required by law or to protect rights and safety.
We do not sell your personal data.
5. International transfers
Your data may be processed in Singapore and other countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards when data is transferred internationally.
6. Retention
We retain personal data only as long as needed for the purposes described in this Policy, including to meet legal, accounting, and dispute-resolution requirements. eSIM and order records may be retained for a period consistent with telecommunications and tax obligations.
7. Security
We implement administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is completely secure; please use a strong password and keep your account credentials confidential.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to withdraw consent where processing is consent-based. To exercise rights, contact [email protected]. We may need to verify your identity before responding.
9. Cookies
We use cookies and similar technologies for authentication, preferences, analytics, and security. You can control cookies through your browser settings; disabling cookies may affect some features.
10. Children
The Services are not directed to children under 18. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us to request deletion.
11. Third-party links
Our site may link to third-party websites or services. Their privacy practices are governed by their own policies.
12. Changes
We may update this Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date.
13. Governing law
This Policy is governed by the laws of the Republic of Singapore, without regard to conflict-of-law rules that would apply another jurisdiction’s laws. Disputes relating to privacy may be subject to the jurisdiction of the courts of Singapore, subject to mandatory local consumer protections.
14. Contact
For privacy questions or requests:
RYAN CONSULTING SG PTE. LTD.
GATEWAY EAST, 152 Beach Road #11-005, Singapore 189721
[email protected]